A hacked website doesn’t just disappear from your view. It damages your reputation, your search rankings, and your customers’ trust. Whether it’s redirecting visitors, sending spam, or flagged by Google, our team makes its best effort, using security best practices, to find and clean the malware on your site. We tell you the scope of the problem before we start, and we explain what we found and what we did when we finish. Every infection is different, so we cannot promise that every trace can be removed or that a site will never be hacked again.
Common Problems We Fix
- Website redirecting visitors to suspicious or spam sites
- Google showing “this site may be hacked” warning
- Strange files, pages, or admin accounts appearing without explanation
- Website sending spam emails without your knowledge
- Site flagged or blacklisted by Google or hosting provider
- Slow website performance with no clear technical cause
- Login attempts or suspicious activity in admin logs
- Website hacked once before and worried it’ll happen again
Why This Happens
Most website hacks aren’t sophisticated targeted attacks. They’re automated bots exploiting outdated plugins, weak passwords, or unpatched vulnerabilities, scanning thousands of websites at once. Once malicious code gets in, it often hides deep in files or the database, continuing to cause damage even after an obvious symptom is “fixed” on the surface. Without a thorough cleanup and good security practices, malware can return.
A website that looks fine on the homepage can still be silently compromised underneath.
How We Fix It
What You Get
- A scan of your files, database and admin accounts
- Cleanup of the malware we find, including hidden backdoors
- A look at the likely cause of the breach
- Security hardening using best practices
- Help to request a review if Google or your host flagged the site
- A plain-language report of what we found and did
Why It Matters
A compromised website doesn’t just affect you. It puts your visitors and customers at risk, and search engines respond by hiding your site or warning people away from it. For businesses that rely on their website for credibility and revenue, a hacked site can mean days of lost traffic, damaged SEO rankings, and broken customer trust that takes far longer to rebuild than the hack itself took to happen.
We do not stop at the surface. We look for what let it happen and fix what we can on your site. No one can guarantee a site will never be hacked again, so we tell you honestly what we found.
Frequently Asked Questions
Is my website hacked?
Warning signs include redirects to spam sites, a Google warning, unknown admin users or files, spam sent from your site, or sudden slowness. We scan your site to confirm.
Can you remove all the malware?
We make our best effort, using security best practices, and tell you the scope before we start. Every infection is different, so we cannot promise that every trace is removed.
Can you guarantee my site will not be hacked again?
No one can. We look for the likely cause, close the gaps we can on your site and harden it, which helps reduce the risk. Security is ongoing, so updates and good passwords still matter.
Google says my site may be hacked. Can you remove the warning?
We clean the site and help you request a review. The decision to remove a warning is made by Google or your host.
Will my site go offline?
We aim to avoid downtime. We take a backup before changes, and we tell you if a step might affect your site.
Do I need to tell my hosting provider?
If your host suspended or flagged the account, they may need to review it after the cleanup. We tell you what to ask them.
How does no fix, no fee work?
If we cannot clean the infection we agreed to work on, you do not pay. It does not apply to monthly security plans, and not where the cause is outside our control, such as your host blocking access, a decision by Google or your host to keep a warning, a plugin developer issue, an expired license, access we are not given, or a new infection from a different cause.
What do you need from me?
A description of what you see, a screenshot, and access to your site or hosting when we are ready. Do not send passwords in a message. We tell you a safe way to share access.