Your business emails are too important to sit in spam, bounce back, or stop sending altogether. We diagnose the real cause and fix it properly, not just with a temporary patch.
Common Problems We Fix
- Emails landing in spam instead of inbox
- Important emails not sending or stuck in outbox
- Emails bouncing back with delivery errors
- “Account suspended” or blocked sender warnings
- Missing or incorrect SPF, DKIM, DMARC records
- Domain blacklisted by Gmail, Outlook, or other providers
- Email working on one device but not another
- New employee email not receiving messages
- Customers say “we never got your email”
- Emails from your website forms or WooCommerce store not arriving
Why This Happens
Most email delivery problems aren’t random. They’re caused by misconfigured domain authentication, outdated DNS records, server reputation issues, or hosting migrations that broke existing settings. The frustrating part is these issues often go unnoticed until a client says “I never received your invoice” or “your email went to my spam.”
By then, you may have already lost a deal, missed a payment, or damaged a client relationship, without even knowing why.
How We Fix It
What You Get
- A clear diagnosis of why your emails fail or go to spam
- Correct SPF, DKIM and DMARC records for your domain
- DNS and mail server settings checked and corrected
- Blacklist check, and help to request delisting where your domain is listed
- Test emails sent to major providers to check the result
- A plain-language report of what was wrong and what we changed
Why It Matters
A single missed email can mean a lost client, an unpaid invoice, or a deal that quietly dies because your reply never arrived. For businesses relying on email for client communication, even a few days of unreliable delivery can cost more than the fix itself.
We treat email issues as urgent, because for your business, they usually are.
Frequently Asked Questions
Why are my emails going to spam?
The most common causes are missing or wrong SPF, DKIM and DMARC records, a poor sender reputation, a blacklisted domain or server, or a hosting change that broke your settings. We check each one to find the real cause.
What are SPF, DKIM and DMARC?
They are three DNS records that prove your emails really come from you. Mail providers such as Gmail and Outlook use them to decide whether to trust your messages.
Can you guarantee my emails will reach the inbox?
No one can guarantee that, because the final decision is made by the receiving mail provider. We fix everything on your side that we can control and test the result with major providers.
My domain is blacklisted. Can you remove it?
We find out which list you are on and why, fix the cause, and help you request a review or delisting. The decision to remove a listing is made by the list owner, not by us.
Emails are not sending or are bouncing. Can you help?
Yes. We read the bounce messages, check your DNS and mail server settings, and fix what is wrong.
Do I need to change my email provider?
Usually not. Most problems are fixed by correcting records and settings on your current setup. If a change would really help, we tell you honestly.
How does no fix, no fee work?
If we cannot fix the email problem we agreed on, you do not pay. It applies to fixing a specific problem. It does not apply to monthly management, or where the cause is outside our control, such as a decision by a blacklist owner, a hosting provider that blocks the fix, or access we are not given.
What do you need from me?
A short description of the problem, a screenshot of any error message, and access to your domain DNS or hosting when we are ready to fix it. You can share a screenshot through our free review form.