Fix My Digital (“we,” “us,” “our”), operating under SEO International FZC, is committed to maintaining the highest standards of privacy, confidentiality, and data protection. This Privacy Policy governs all past, present, and future interactions across our website, services, and communication channels, and applies continuously as our services, tools, and technologies evolve over time. It outlines how we collect, process, safeguard, and handle information whether you are a visitor, client, or business partner.
By using fixmydigital.ae or engaging our IT and cloud services, you acknowledge and agree to the practices described in this policy.
1. Who This Policy Applies To
This policy applies universally to:
- Website Visitors — anyone browsing fixmydigital.ae.
- Clients & Customers — individuals or entities inquiring about or engaging our IT, Google Workspace, WordPress, WooCommerce, or related technical services.
- Business Partners & Distributors — vendors, cloud providers, and distribution partners (e.g., Google, Ingram Micro/Aptec).
- Applicants & Contractors — individuals seeking business or employment engagements with us.
2. Information We Collect
2.1 Information Provided Directly
When contacting us via our website forms, email, or official business communication platforms (including WhatsApp/Meta systems), we may collect:
- Full name and professional job title
- Business email address and organizational details
- Technical service requirements, scope of work, and diagnostic logs
- Attachments (e.g., screenshots, PDF documents) and links to screen recordings (e.g., Google Drive, Dropbox)
Note on Messaging Systems: Official messaging interactions via WhatsApp operate under Meta’s underlying privacy and data processing frameworks, alongside our strict internal confidentiality standards.
2.2 System Credentials & Access Authorization (Strict Security Protocol)
Due to the nature of IT support, Google Workspace setups, server maintenance, and web optimization, system access is frequently required.
To ensure maximum security, clients are explicitly advised to:
- Grant access using Secondary / Delegated Accounts (e.g., creating a separate admin user for us) rather than sharing Primary Credentials.
- Encrypt sensitive data transmission using secure, time-bound credential sharing tools or encrypted communication channels.
If a client chooses or requires sharing primary login credentials (cPanel, WordPress Admin, Domain Registrar, Google Workspace Console, or Payment Gateways), the client assumes responsibility for updating and changing all shared credentials immediately upon project completion. Fix My Digital limits credential use strictly to the active task duration and does not retain client passwords permanently.
2.3 Payment & Transaction Information
All financial transactions are processed securely through licensed, PCI-DSS compliant third-party payment processors or direct banking channels (UAE local bank transfers). Fix My Digital does not capture, store, or process full credit card numbers or sensitive banking passwords on its servers.
2.4 Automated Technical Data
When accessing fixmydigital.ae, technical data is logged automatically, including IP addresses, browser specifications, general location (city/country level), referring URLs, and interaction durations to ensure site performance and security.
2.5 Cookies & Consent Framework
Our website uses a cookie consent banner that allows visitors to accept or reject non-essential cookies before any tracking occurs. Essential cookies necessary for basic site functionality may be used regardless of this choice. Where analytical or marketing tools (such as Google Analytics or Meta Pixel) are implemented, they will only load after a visitor has clicked “Accept” on the consent banner.
3. How We Use Your Information
Collected information is utilized strictly to:
- Deliver, configure, and maintain IT, web, and Google Workspace services.
- Verify reseller licensing requirements with distribution partners (such as Ingram Micro).
- Issue formal billing, local invoices, and service updates.
- Protect systems against malicious activity, unauthorized access, and cyber threats.
- Comply with legal, tax, and auditing standards.
4. Data Security & Storage Standards
We enforce strict operational safeguards:
- Restricted Access: System access is strictly limited to authorized engineers working on the specific task.
- Zero Permanent Retention: Temporary system access is revoked or deleted following project sign-off.
- Email Security: All corporate email communication is protected via industry-standard authentication (SPF, DKIM, and DMARC).
5. Third-Party Sharing Limits
We do not sell, rent, trade, or monetize personal or business data. Data is shared exclusively when necessary to fulfill services:
- Authorized Distributors (e.g., Ingram Micro / Google) for official Workspace license provisioning.
- Legal & Regulatory Bodies if required under UAE Federal Law or binding court mandates.
6. Regulatory Compliance (UAE & International Laws)
Fix My Digital operates under SEO International FZC in the United Arab Emirates and complies with:
- UAE Personal Data Protection Law (PDPL) — Federal Decree-Law No. 45 of 2021.
- International Data Protections — including GCC Data Regulations, UK GDPR, EU GDPR, and CCPA standards where applicable for international clients.
7. Client Rights
You reserve full rights to:
- Request confirmation of personal data held.
- Request rectification or complete erasure of personal data (“Right to be Forgotten”).
- Withdraw consent for non-essential communications at any time.
We aim to respond to all such requests within 30 days of receipt.
8. Data Retention
Personal data and project-related information are retained only as long as necessary to deliver services, maintain client relationships, and meet legal obligations. Financial and invoicing records are retained in accordance with UAE record-keeping requirements (generally up to 5 years). System credentials shared for a specific project are not retained beyond project completion unless an ongoing maintenance agreement is in place.
9. Children’s Privacy
Our services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal information from children under 18.
10. Communication Standards & Anti-Spam Policy
To prevent automated spam, unauthorized marketing solicitations, and security risks, Fix My Digital maintains controlled access to its direct support channels.
While public contact details or dynamic chat widgets may be available on our official website, primary telephone and dedicated WhatsApp support for technical assistance and infrastructure management are prioritized for verified clients. Unsolicited commercial communications, spam calls, or unauthorized sales pitches via these channels are strictly prohibited.
11. Changes to This Policy
This Privacy Policy is designed to remain applicable as our practices, services, and the technologies we use evolve. We may revise this policy at any time to reflect new tools, services, or legal requirements, without needing to issue a separate notice for each change. Continued use of our website or services constitutes acceptance of the policy as currently published.
12. Data Protection Contact
For any privacy inquiries, credential security confirmations, or data rights requests, please contact our designated Data Protection Team:
Data Protection Team
Fix My Digital (Operating under SEO International FZC)
Unit 2705, Marina Plaza, Level 27, Marsa Dubai, Dubai Marina, Dubai, United Arab Emirates
Official Privacy Email: info@fixmydigital.ae
Website Contact Form: https://fixmydigital.ae/contact-us/